CALL CENTER Assistance:800-354-3504 Hours of Operation:Mon-Fri 9AM-5PM CST)
Shipping & Returns
Most in-stock items are shipped within 72 hours (Business Days) of receipt
of your order. Order by December 13th for Pre-Christmas delivery using standard,
economical shipping methods. Business days do not include weekends
or federal holidays. Overall, expect delivery of in-stock items within 10-12
Business Days. Our Call Center (1-800-354-3504) can let you know if an item
is temporarily out of stock. To ensure the safety of fragile items, your
complete order may not be shipped in the same package. The full S & H
fee is charged with only the first parcel shipped. Subsequent packages are
shipped at no extra charge. This is true with back orders also, only one
Continental U.S. Shipping (U.S.
Up to $ 10.95
$ 10.96 to 20.00
$ 20.01 to 40.00
$ 40.01 to 60.00
$ 60.01 to 75.00
$ 75.01 to 100.00
$ 100.01 to 150.00
$ 150.01 to 200.00
$ 200.01 to $ 250.00
$ 250.01 to $ 300.00
$ 300.01 to $ 400.00
Please allow 3-4 additional business days for deliveries to AK, HI, U.S. Territories
and APO/FPO addresses.
We select either UPS or USPS whichever is the most economical and that depends
on the size of your order. UPS supplies a regional chart that estimates
their delivery timeline by state. They will only guarantee specific delivery
dates on shipments sent Next Day or 2nd Day. USPS Express Mail
has the same guidelines. (see Quicker Delivery following.)
If you need faster delivery, we offer both UPS Next Day and USPS Express Mail.
We suggest you phone these orders directly to us to ensure timely processing.
Phone orders by 3 PM can make the next day's pickup at our location.
UPS Fee: Based on zip zone, weight, and size. Call Center will give you cost
when order is placed. and estimated arrival date. If you order on line know
that we will bill you for the actual additional postage along with the base
S &H fees.
The following is added to base fees:
Up to 8 oz $14.40
9 oz to 2 lbs $18.80
Each addt'l lb $3.35
Rates effective thru 08.01.2014
Alaska, Hawaii, Canadian, Puerto Rico & International
You are charged only the actual "weighed" cost of your order after it is packed;
NO EXTRA fees! You may "Contact Us" at "Checkout" if you have a preferred method of shipping: FCMI (First Class Mail International)up to 4LBS - not trackable. (Approx 2 to 3 weeks) PMI (Priority Mail International) over 4LBS.- not trackable. (Approx 2 to 3 weeks) EMI (Express Mail International) Trackable and arrives to your location approximately 1 week after leaving our location. All custom fees are customer's responsibility.
Returns and Exchanges
Your order is picked and packed with great care but occasionally something is
damaged in transit, errors are made in processing or you are not satisfied
with your purchase. The return form is on the reverse side of the packing slip-invoice
enclosed with every order. Returns need to be processed within 30 days of receipt.
Damaged In Transit or Wrong Merchandise 1- 800-354-3504
Notify us immediately. We will arrange for a replacement and provide instructions
for handling. No additional shipping fees are applied.
Follow the return instructions on reverse side of the packing slip-invoice; repack
carefully and return ship within 30 days of receipt. A refund or credit will
be processed excluding any shipping fees. We recommend using UPS or Insured Parcel
Post for tracking.